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Why aren't the emails for verification or password reset received?

Troubleshooting when emails to verify account or reset password do not reach the user.

Login to Flex HRM is via Visma Connect. For a user to be able to log in, they need to be linked to Visma Connect using an email address. If you do not have a verified domain in Flex HRM, an email will be sent to the user when you make a new connection to Visma Connect.

 

This is what you can check if the verification email is missing

If you have tried to verify a user but they do not receive the verification email, you can check the following:

  • Spam folder: Check if the email has ended up in the spam folder. The subject line is 'Verify your email address', so try searching for it.
  • Company’s spam filter: Make sure that emails from the following senders do not get blocked by the spam filter:
    • noreply@flexhosting.se
    • noreply@flexhrmhosting.com
    • DoNotReply@flexhrm.com
    • noreply@flexhrm.com
  • Whitelisting: Ensure that our domain flexhrm.com is whitelisted.
  • Email address: Check that the user has the correct email address.
  • Background job in the system: Check that there is no failed job in the dashboard for background job in Flex HRM. Two jobs are created when sending notifications:
    • AnvandareEpostVerificationWorkerService.SendVerificationEmail
    • Sends email to [email address]

 

This is what you can check if the email for resetting password is missing

If you have clicked Reset password in the user register in Flex HRM, or if the user has clicked Forgot password on the login page, an email will be sent to the email address for Visma Connect.

If the email does not arrive, you can check the following:

  • Spam folder: Check if the email has ended up in the spam folder.
  • Company's spam filter: Check that emails from the following senders do not get blocked by the spam filter:
    • do.not.reply@email.connect.visma.com
    • do.not.reply@mail.connect.visma.com
    • do.not.reply@emails.connect.visma.com
  • Whitelisting: Ensure that the domain http://connect.visma.com/ is whitelisted.
  • Email address: Check that the user has provided the correct email address.

Please note: This article is AI-translated. This means that linguistic errors or misunderstandings may occur.